Maryann Ostolaza Appraisal Services, Inc.: Using Technology to Improve Your Customer Experience
At Maryann Ostolaza Appraisal Services, Inc., technology is the name of the game. We have the latest devices to help us get the job done quicker than ever. From smart phones, to laptops, GPS, you name it. Call us geeks. Call us nerds. Call us what you will, but by all means, call us at 239-593-8142 for appraisal orders in Collier County! Why? We're glad you asked.
These days, appraisals have become more difficult than ever before. We put quality first, but we know that turnaround time is always a plus since nobody likes to wait for results. Therefore, the logical place to save time is in our daily workflow. The appraisers that have steadily adopted new technology have been the ones able to provide their customers with more accurate reports, better customer service and faster turnaround times.
In the past, a great deal of orders came in via fax and were confirmed with phone calls once we arrived at the office. Often, in this scenario, it might of taken hours to hear back to see if the order could be taken. Things are quite a bit different now and when an order is placed on the site, we receive an e-mail on our phones. We can even log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Innovating the Ordering Experience
Maryann Ostolaza Appraisal Services, Inc. understands that real estate is all about timeliness. We aim to reduce waiting between communications since the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually reduce the amount of time needed for your appraisal.
Maryann Ostolaza Appraisal Services, Inc. believes in working smarter
The appraisal process is nothing if not a detail-oriented activity. We spend a great deal of time gathering the facts on the subject property and the local market data and trends. Once again, technology has stepped in to help Maryann Ostolaza Appraisal Services, Inc..
We've learned that taking notes the standard way, using pencil and paper, generally takes longer since we we have to enter everything back in at the office. Don't be surprised to see us with a tablet PC or collecting data using an application developed for our phones that even lets us sketch a floorplan right on site. Rather than using that clumsy outdated tape measure, more and more appraisers are adopting accurate laser measuring devices that also help measure hard to access areas.
We combine all of these different technologies to ensure that your final report is comprehensive and accurate. This works to both our advantages by necessitating less time for call-backs and revisions. A real money saver for busy appraisal clients.
Here at Maryann Ostolaza Appraisal Services, Inc. we make sure you have ample ways to receive your report.
Delivery of appraisals as PDF files through e-mail is definitely the standard these days. Generally our clients are most comfortable with receiving PDFs attached to their e-mail. It's a lot faster than the old days when everything was on paper. But, we've even been able to innovate how you receive your report with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had problems sending or receiving an e-mail because of the file size? We have the technology to overcome those problems, too. When we deliver an appraisal through this website, the client gets a link sent to their email to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. And the best thing is that the file will be hosted on this site for 90 days. So if anything happens to the file, you can log back in here and retrieve it again without even calling us or waiting for us to get to a computer so we can send it again.
Digital Workfile Technology
It would be great if appraisers could never have to think about an assignment again after writing and giving it to the client. But one of the purposes of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers must keep their reports for 5 years in case any disputes or other matters arise regarding the property.
To sum it all up, Maryann Ostolaza Appraisal Services, Inc. uses all the technology at our disposal technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we can pull up the entire file whenever it's needed and recall exactly what that job was about.
These are just a few examples of how we use technology daily. Using the right tools, along with the appraisal know-how that you've grown to expect allows the appraiser to collect the appraisal data to finish the report faster and more accurately than previously possible.